Service Policies

Perfecting Beauty & Co. reserves the right not to accept appointments made through the website. As a business we reserve the right to refuse service to customers who's presence (in person, through email, sms, whatsapp or over the phone) interferes with the safety and well being of other patrons and/or the staff members of the establishment itself. Above all else, integrity, respect,  truth and kindness are unwavering constants in how we conduct business at Perfecting Beauty & Co, disrespect will never be tolerated.

APPOINTMENT RESERVATION

Perfecting Beauty & Co. services are offered by appointment only. It is highly recommended to schedule and book your appointment well in advance. We do not accept walk-ins (customers without an appointment), is not suitable as our availability is subject to our scheduled agenda. Please be sure to book the right service. We reserve the right not to accept appoinments on a short notice, or additional services at the time of the appointment. Also, in those cases where the client has o hasn't put down a deposit to secure an appointment, Perfecting Beauty & Co. reserves the right to modify the schedule without liability. Please take note that Bridal appointments will have priority over Special Events appointments. 

 

RATES

All rates are subject to change without notice. Prices may vary depending on the specific characteristics of each service. 

 

ADVANCE

Perfecting Beauty & Co. DOES NOT SCHEDULE appointments without payment of 50% of the value of the contracted services. Said amount tendered by The Client, is received as an advance payment that will be applied to the total invoice of the reserved services or as compensation in case of postponements of events and cancellations of appointments for any reason INCLUDING COVID19. This in order to compensate for the loss of opportunity and for the lost time that was reserved in our agenda by Perfecting Beauty & Co. and it's staff. By booking the appointment and therefore making the advance payment, the Client understands, acknowledges and accepts that the advance payment is non-refundable, non-transferable and a credit will not be granted for a future reservation. Since the services have been reserved exclusively for the client so far in advance, the staff of Perfecting Beauty & Co. has reserved their time and the exclusive space for The Client, if he does not comply with this purchase on the date of the reservation, the advance will be penalized in full. The Client understands, acknowledges and agrees that these policies are mandatory and that no exceptions will be made.

In the event that PERFECTING BEAUTY & Co. cannot carry out the listed services for reasons attributable to PERFECTING BEAUTY & Co. or its staff, the total value of the advance payment less the value of the services will be returned (through a credit note). already borrowed to date if any. There will be no cash refund for any reason. Said credit note will have a maximum validity of 12 months and it will be subject to the availability of PERFECTING BEAUTY & Co. as well as the respective adjustment to the current rates when applicable.

 

PAYMENT 

Unfortunately we DO NOT accept American Express. Only accept Visa, MasterCard or Cash. No checks will be accepted. Full payment of fees for services rendered are expected at the end of the same. No credit is given. Given that all services are priced individually, please request a total price before you receive services.

CREDIT NOTES 

Redemption

-The Credit Note may only be used for the Social Makeup and Hairstyle services provided by Perfecting Beauty & Co. We reserve the right to exclude certain services from the credit exchange at our sole discretion and depending on the availability that exists in our agenda.

-The Credit Note may only be applied to the account associated with the original invoice. This means that the credit cannot be transferred to another person or another account and cannot be divided among multiple accounts.

-The Credit Note is valid for twelve (12) months from the date of its issuance. Upon expiration, the credit will no longer be available and will not be reimbursed.

-If a client does not use his credit during the validity period (twelve months), or has only used a part before the expiration date, he will lose the right to the total or remaining amount. Perfecting Beauty & Co. disclaims all responsibility with the client if he fails to schedule such appointments and / or make use of his credit note.

-The purchase balances that exceed the value of the Credit Note will require an additional method of payment accepted by Perfecting Beauty & Co. for the balance due. Purchase balances in favor of the credit will continue to be associated with the account.

 

Limitations

-The Credit Note cannot be purchased, has no cash value and cannot be exchanged for cash. Credits and credit balances are not transferable and cannot be resold, auctioned, or traded. Any attempt to combine or transfer credits will result in the loss of all accumulated Credits.

-The Credit Note is non-refundable, it cannot be reversed, or recovered as a gift certificate or for the purchase of gift certificates.

-Any credit that is extended is considered a limited and revocable right only for its use to purchase services from Perfecting Beauty & Co. Consequently, the client has no intellectual property, property or monetary interest in its credits.

 

Acceptance of these Terms and Conditions

-The use of the credit note implies acceptance of these Terms and Conditions. Perfecting Beauty & Co. reserves the right to change or modify these Credit Terms at any time and in our sole discretion without prior notice.

 

TIME PROGRAMMING

If the time in your schedule is critical on any given day, please make us aware of your time in order to schedule your appointment accordingly. Program a minimum of 45-60 mins for your makeup and an additional 45-60 mins for your hair (depending on the desired look). Brides, please schedule a minimum of 60-90 mins for makeup and an additional 60-90 mins for your hair. Let's say your party starts at 7pm, please do not make a 6pm appointment because there may be delays in our day and be aware you might be late. As much as we strive to avoid delays, people do run late, some clients take longer, and we do our best to work on schedule; but we can't control people.

 

PROM / GRADUATION RESERVATIONS

Perfecting Beauty & Co. has a policy of giving appointment priority to graduates, since it is their day! Appointments for  Mothers of Graduates or Guests are scheduled until the reservation process with seniors is finished. Mothers of Graduates or Guests are only considered for appointments in the morning or in the afternoon/evening after the Seniors on the agenda have been attended.

All reservations for Proms are made "first come, first served". Appointments for AST, DCS, Pinares and Elvel Proms will be scheduled manually, these dates will be blocked in our agenda. Perfecting Beauty & Co. DOES NOT SCHEDULE appointments without payment of 50% of the value of the contracted services. Said amount tendered by The Client, is received as an advance payment that will be applied to the total invoice of the reserved services or as compensation in case of postponements of events and cancellations of appointments for any reason INCLUDING COVID19. This in order to compensate for the loss of opportunity and for the lost time that was reserved in our agenda by Perfecting Beauty & Co. and it's staff. By booking the appointment and therefore making the advance payment, the Client understands, acknowledges and accepts that the advance payment is non-refundable, non-transferable and a credit will not be granted for a future reservation. Since the services have been reserved exclusively for the client so far in advance, the staff of Perfecting Beauty & Co. has reserved their time and the exclusive space for The Client, if he does not comply with this purchase on the date of the reservation, the advance will be penalized in full. The Client understands, acknowledges and agrees that these policies are mandatory and that no exceptions will be made.

In the event that PERFECTING BEAUTY & Co. cannot carry out the listed services for reasons attributable to PERFECTING BEAUTY & Co. or its staff, the total value of the advance payment less the value of the services will be returned (through a credit note). already borrowed to date if any. There will be no cash refund for any reason. Said credit note will have a maximum validity of 12 months and it will be subject to the availability of PERFECTING BEAUTY & Co. as well as the respective adjustment to the current rates when applicable.

We reserve the right to modify, organize and / or slightly adjust the times and / or order of appointments made on the web or manually, with or without a deposit on saturated days / events such as graduations or proms, until all maximum availability of the day has been occupied during the reservation period, these will be organized in our agenda in such a way that a better use of the services and their duration is achieved, in order to comply with the times of our clients, in this setting it is considered the order of arrival, alphabetical order or the order of the parade of the event so that the graduates can arrive on time when the school appointments them at the hotel. Graduate appointments will always take precedence over regular client appointments.

WEDDING RESERVATIONS

To reserve the wedding date, it is required to make a non-refundable and non-transferable deposit of 50% and jointly sign the Service Provision Contract. Said date and services will be reserved only if both requirements have been met. This deposit will be deducted from your balance on the day of the event. All wedding reservations will be guaranteed only with the advance payment of 50% of the total invoice. All the terms and conditions of the reservation are established in the Service Provision Contract of makeup and hairstyle services.

 

MAKEUP REQUIREMENTS

It is required of all customers to arrive with a clean face (without makeup) the day of your appointment. WITHIN ONE WEEK OF YOUR APPOINTMENT PLEASE DO NOT HAVE ANY TYPE OF FACIAL TREATMENTS, SUCH AS; FACIALS, THREADING, OR WAXING. 

 

HAIR STYLING REQUIREMENTS

A blowout is not included in any hairstyling services (such as bridal or non-bridal hair styling appointments), so please arrive with 100% dry hair for all appointments! If hair is damp, you will run the risk of not receiving the scheduled service or a blowdry fee will be added to your service!

HAIR EXTENSION POLICY

Perfecting Beauty & Co. will charge $10 to clients with "sewn-in" extensions. Why the fee? We simply must account for the extra time clip-in and sewn-in extensions take to style. While we happily service clients with extensions, We are not responsible for extensions that come loose or are damaged during the styling process. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Perfecting Beauty & Co. service.



LATE ARRIVALS / TARDINESS

Perfecting Beauty & Co. firmly believe in the value of your time and ours, a conscious effort is made to avoid long waiting  periods in the studio, that's why we serve by appointment only. To ensure a QUALITY service and of your satisfaction, PUNCTUALITY is highly requested, to not affect other customer's scheduled time slot. Please arrive 10-15 minutes before your scheduled appointment time, that way you will not run the risk of a cancellation or rescheduling. ALL late arrivals will be CANCELLED after 10 minutes with an option for rescheduling if there is availability in my schedule. In the event that the Client arrives late, we allow a grace period of up to 10 minutes, any late arrival after the time of the appointment, the appointment and the advance will be lost. Multiple occasions not canceled in advance or multiple "NO SHOWS" The Client will have to pay for future appointments in full in advance. In the event that your appointment is considered for a rescheduling due to late arrival, Perfecting Beauty & Co. reserves the right to accept said rescheduling. The best effort will be made to accommodate the appointment according to our availability. If your time is critical and limited, you will run the risk of not receiving the full service (less detail) and the service will be charged at the original price.

  

CANCELLATIONS  MADE BY PERFECTING BEAUTY & CO. 
Perfecting Beauty & Co. stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the studio has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc that requires the studio to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.

 

APPOINTMENT CONFIRMATION 

As a courtesy Perfecting Beauty & Co. tries to confirm your appointment via phone, sms or email 1-2 days prior to your appointment. However, if we can't reach you, please schedule the date and time of your appointment to avoid late arrivals, missed appointments, and surcharges. 

COMMUNICATION REGIME

The Client undertakes to provide truthful and effective telephone numbers, emails or other means of communication in order to avoid providing inaccurate information that may affect the understanding of the parties in obtaining the desired results, any request must be made in writing (email , sms, etc.) in order to create a reliable and indubitable record of what was requested. When the instructions are verbal, they must be ratified in writing in the shortest possible time, so that they are binding on both parties.

 

MOBILE BEAUTY STUDIO

For events outside of Tegucigalpa or events where we are needed on location, acceptance by Perfecting Beauty & Co. will depend on our availability and discretion. For events at the location in the Tegucigalpa area, a 50% surcharge will be charged in addition to the total amount of all contracted services. A reservation of 10 minimum is required.

 

For events outside of Tegucigalpa (within Honduras), to accept it is simply required that our daily rate is met in order to cover our losses for each day that we will be forced to be out of the studio, a 50% surcharge will be charged additional to the total value of all contracted services. For events that require travel, transportation such as airfare, lodging, and food must also be covered, in addition to our fees.

For events outside of Honduras, please request a quote.

 

EARLY MORNING FEE

If you want service before 8am a surcharge of 15% will be charged to the total of all booked services.

 

CHILDREN 

As a courtesy to other clients in the studio and in our effort to offer a relaxed and professional atmosphere we kindly ask you to refrain from bringing children to your appointment, unless they are being served.

COVID19 

It is requested that for your safety, our customers and that of the staff, if you find yourself with any of the symptoms of COVID19 or have any suspicion, please report it as soon as possible and refrain from showing up for your appointment.

 

Those clients who show up for their appointment with any symptoms, however mild, of COVID19, one associated with the disease (even if it is not confirmed) or with any other symptom of the respiratory tract are informed that we reserve the right to cancel your appointment and/or to provide our services. This includes information from such cases that PERFECTING BEAUTY & Co. may receive formally or informally, including through third parties. Nor will services be provided to any client who has previously notified us that they are ill with COVID19. No exceptions will be made.

 

We will provide our services at our own discretion. We will always ensure the health of our clientele, their integrity, as well as that of our staff and therefore that of our family. Protecting the health of our clientele has always been a fundamental element within Perfecting Beauty & Co., the well-being of our customers and staff is essential and non-negotiable. As a company, we reserve the right to refuse service to customers whose presence (in person, via email, SMS, WhatsApp or by phone) interferes with the safety and well-being of other customers and/or members of the establishment's staff.

 

Above all else, integrity, respect, truth and kindness are unwavering constants in the way we conduct business at Perfecting Beauty & Co. Disrespect will never be tolerated. We appeal to your good judgment and your awareness of our fragility as human beings.

 

We thank you in advance for your honesty.