Service Policies

Perfecting Beauty & Co. reserves the right not to accept appointments made through the website. Also, in those cases where the client has NOT put down a deposit to secure an appointment, Perfecting Beauty & Co. reserves the right to modify the schedule without liability. Please take note that Bridal appointments will have priority over Special Events appointments. 

As a business we reserve the right to refuse service to customers who's presence (in person, through email, sms, whatsapp or over the phone) interferes with the safety and well being of other patrons and/or the staff members of the establishment itself. Above all else, integrity, respect,  truth and kindness are unwavering constants in how we conduct business at Perfecting Beauty & Co, disrespect will never be tolerated.

APPOINTMENT RESERVATION

Perfecting Beauty & Co. services are offered by appointment only. It is highly recommended to schedule and book your appointment well in advance. We do not accept walk-ins (customers without an appointment), is not suitable as our availability is subject to our scheduled agenda. Please be sure to book the right service. We reserve the right not to accept appoinments on a short notice, or additional services at the time of the appointment. 

 

RATES

All rates are subject to change without notice. Prices may vary depending on the specific characteristics of each service. 

 

DEPOSITS

There are no refunds in deposits paid toward a Bridal or Special Events Booking. We as vendors block out a certain amount of time/days toward each booking, preventing others from taking your blocked time. Because of this courtesy, canceling the booking will result in forfeiture of moneys paid. All additional terms will be laid out clearly on the Bridal Contract provided. This includes no-shows and missed appointments, with or without completed service.

PAYMENT 

Unfortunately we DO NOT accept American Express. Only accept Visa, MasterCard or Cash. No checks will be accepted. Full payment of fees for services rendered are expected at the end of the same. No credit is given. Given that all services are priced individually, please request a total price before you receive services.

CREDIT NOTES 

Redemption

-The Credit Note may only be used for the Social Makeup and Hairstyle services provided by Perfecting Beauty & Co. We reserve the right to exclude certain services from the credit exchange at our sole discretion and depending on the availability that exists in our agenda.

-The Credit Note may only be applied to the account associated with the original invoice. This means that the credit cannot be transferred to another person or another account and cannot be divided among multiple accounts.

-The Credit Note is valid for twelve (12) months from the date of it's issuance. Upon expiration, the credit will no longer be available and will not be reimbursed.

-Purchase balances that exceed the value of the Credit Note require an additional method of payment accepted by Perfecting Beauty & Co. for the balance due. The purchase balances in favor of the Credit will continue to be associated with the account.

 

TIME PROGRAMMING

If the time in your schedule is critical on any given day, please make us aware of your time in order to schedule your appointment accordingly. Program a minimum of 45-60 mins for your makeup and an additional 45-60 mins for your hair (depending on the desired look). Brides, please schedule a minimum of 60-90 mins for makeup and an additional 60-90 mins for your hair. Let's say your party starts at 7pm, please do not make a 6pm appointment because there may be delays in our day and be aware you might be late. As much as we strive to avoid delays, people do run late, some clients take longer, and we do our best to work on schedule; but we can't control people.

 

PROM / GRADUATION RESERVATIONS

All reservations for Proms are made "first come, first served". All reservations will be guaranteed only with the deposit of 50% of the total invoice, the remaining 50% will be paid 24-48 hours before the service is rendered. The amount delivered is received as the DEPOSIT (50%), this is considered a partial payment of the fees for the services listed on the invoice. The Deposit IS NON-REFUNDABLE and NON-TRANSFERABLE. If the Client does not comply with this purchase on the date of the event, the deposit will be charged in full as compensation for lost opportunity and the lost time that was reserved in our agenda. NO SHOWS will pay 100% of the total reservation.

 

In the event that PERFECTING BEAUTY & Co. cannot carry out the listed services, the total value of the DEPOSIT will be returned less the value of the services already provided to date. There will be NO refund of cash, a credit note will be granted for a future reservation, with a maximum validity of 12 months from the date of issuance. Any modification will be subject to a new price applying the respective adjustment to the current rates. The fees indicated are a base price and may vary due to special requests that may be requested.

We reserve the right to modify, organize and / or slightly adjust the times and / or order of appointments made on the web or manually, with or without a deposit on saturated days / events such as graduations or proms, until all maximum availability of the day has been occupied during the reservation period, these will be organized in our agenda in such a way that a better use of the services and their duration is achieved, in order to comply with the times of our clients, in this setting it is considered the order of arrival, alphabetical order or the order of the parade of the event so that the graduates can arrive on time when the school appointments them at the hotel. Graduate appointments will always take precedence over regular client appointments.

WEDDING RESERVATIONS

To reserve the wedding date, it is required to make a non-refundable and non-transferable deposit of 50% and jointly sign the Service Provision Contract. Said date and services will be reserved only if both requirements have been met. This deposit will be deducted from your balance on the day of the event. All wedding reservations will be guaranteed only with the advance payment of 50% of the total invoice. All the terms and conditions of the reservation are established in the Service Provision Contract of makeup and hairstyle services.

 

MAKEUP REQUIREMENTS

It is required of all customers to arrive with a clean face (without makeup) the day of your appointment. WITHIN ONE WEEK OF YOUR APPOINTMENT PLEASE DO NOT HAVE ANY TYPE OF FACIAL TREATMENTS, SUCH AS; FACIALS, THREADING, OR WAXING. 

 

HAIR STYLING REQUIREMENTS

A blowout is not included in any hairstyling services (such as bridal or non-bridal hair styling appointments), so please arrive with 100% dry hair for all appointments! If hair is damp, you will run the risk of not receiving the scheduled service or a blowdry fee will be added to your service!

HAIR EXTENSION POLICY

Perfecting Beauty & Co. will charge $10 to clients with "sewn-in" and "clip-in" extensions. Why the fee? We simply must account for the extra time clip-in and sewn-in extensions take to style. While we happily service clients with extensions, We are not responsible for extensions that come loose or are damaged during the styling process. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Perfecting Beauty & Co. service.



LATE ARRIVALS / TARDINESS

Perfecting Beauty & Co. firmly believe in the value of your time and ours, a conscious effort is made to avoid long waiting  periods in the studio, that's why we serve by appointment only. To ensure a QUALITY service and of your satisfaction, PUNCTUALITY is highly requested, to not affect other customer's scheduled time slot. Please arrive 10-15 minutes before your scheduled appointment time, that way you will not run the risk of a cancellation or rescheduling. ALL late arrivals will be CANCELLED after 10 minutes with an option for rescheduling if there is availability in my schedule. 

 

RESCHEDULE APPOINTMENTS

Should your appointment be rescheduled because of a late arrival, Perfecting Beauty & Co. reserves the right not to accept such reprogramming. We will make an effort to accommodate your appointment according to our availability. If your time is limited, you will run the risk of not receiving the full service (less detail) and the service will be charged at the original price. 

 

CANCELLATIONS / MISSED APPOINTMENTS

As a courtesy a 24-48 hours notice is required to cancel or reschedule your appointment. In case you forget to cancel or fail to attend to your appointmet you will be charged a 50% surcharge of your scheduled service at the next appointment. Deposit payments are non-refundable & non-transferable. “NO SHOWS” will be charged 100% of the reserved service amount. Multiple services not cancelled 24 hours in advance or multiple "NO SHOWS" will be charged 100% of the reserved service amount, and will be required to pay for future appointments in full. 

Perfecting Beauty
 & Co. stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the studio has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc that requires the studio to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.

 

APPOINTMENT CONFIRMATION 

As a courtesy Perfecting Beauty & Co. tries to confirm your appointment via phone, sms or email 1-2 days prior to your appointment. However, if we can't reach you, please schedule the date and time of your appointment to avoid late arrivals, missed appointments, and surcharges. 

COMMUNICATION REGIME

The Client undertakes to provide truthful and effective telephone numbers, emails or other means of communication in order to avoid providing inaccurate information that may affect the understanding of the parties in obtaining the desired results, any request must be made in writing (email , sms, etc.) in order to create a reliable and indubitable record of what was requested. When the instructions are verbal, they must be ratified in writing in the shortest possible time, so that they are binding on both parties.

 

MOBILE BEAUTY STUDIO

For on location events in Tegucigalpa, a surcharge of 35% will be charged extra to the total value of all booked services. We require a booking of 10 as a minimum. 

 

For out of area events, we simply require our average daily wages to be met in order for us to accept, for each day that we are required to be gone from the studio to cover losses a surcharge of 50% will be charged to the total value of all booked services. For areas that require travel, transportation such as airfare, room and board fees must also be covered in addition to minimum daily wages. For out of area events or events where Perfecting Beauty & Co. is needed on location, acceptance will depend upon our availability and discretion.

 

EARLY MORNING FEE

If you want service before 8am a surcharge of 15% will be charged to the total of all booked services.

 

CHILDREN 

As a courtesy to other clients in the studio and in our effort to offer a relaxed and professional atmosphere we kindly ask you to refrain from bringing children to your appointment, unless they are being served.